HOW CAN WE HELP?
With lots of things to get your head round, a little help never hurt anyone. Here’s how we can help you.
Frequently Asked Questions
Can I pick up an item in store?
Of course! Using our free Click & Collect service you can pick up most items in 1 hour. Find the product you want and enter your postcode in the Click & Collect store stock checker, then just order and pick it up. (If a product page has no ‘collect’ tag then unfortunately it isn’t available for Click & Collect).
When can I collect my Click & Collect order?
Your order confirmation email tells you when your order will be ready to collect. We will also text you when your order has arrived in store and ready to be collected.
Can I change my delivery address?
You can indeed, just give our Customer Service team a call and they’ll sort it out for you. However, once you’ve received an email to say your order has been dispatched, we won’t be able to change your address.
Can I change or cancel my order?
So that we can make sure we can get your order to you on time our team start preparing your order 1 hour after you have placed it so we are unable to change or cancel after this point.
Can I track my delivery?
Your delivery date is printed on your receipt or order confirmation, but yes you can track your order once you have received your dispatch email.
Click the link in the email to track your order. Our couriers will also email or text you on the day of delivery to let you know they’re on their way.